Entrepreneurs are by nature inveterate gamblers. Originally quality programs were tools to reduce the variance or risk in the manufacturing side of business. Now the quality movement has encompassed all phases of business and non-business functions alike. It has become like "the tail wagging the dog". Many have lost sight of the fact that you are in business to make money. You do this by providing a product or service that the customer perceives as being of value. Quality tools are to insure this perception remains with the customer.
19.03.2006
