Tesla2, Inc. | Job Relations

Job Relations Training

The Skill of Leading helps the supervisor to improve their ability to work with people. Supervisors who use good job relations can pro-actively prevent many problems from developing. Since almost all activity depends upon people, effective supervisors develop their leadership skills through practice in equitably resolving issues they face during day-to-day operations. This is not limited to quality and production issues, but includes personal relationships between employees. This includes the boss-employee relationship – the boss is always responsible for taking the leadership role in its resolution. Respect for People is not some touchy-feely idea, but one built upon expectation of fairness. When Job Relations was first introduced into Japan, the structured format of solving personal issues reflected the culture of honor outlined in the Bushidō code. The idea of an Honor Code resonates in cultures around the world. You don’t have to have the wisdom of Solomon, but building a sense of fairness starts with getting the facts from all sides before making a decision.

Job Relations addresses leadership with a four step method for rational problem solving. While the 10 hour program focus is on solving issues between people, the underlying problem-solving method is effective for evaluating any issue you encounter. One could argue that all problems are personal, especially when you consider how machine or quality issues force the employee to cope with non-standard situations. The starting point is getting the facts, next is fitting all the facts together to weigh and decide. Taking time to gather facts and reflect on them has been a strategy employed for ages. Here is a common sense approach that is easy to adopt.